Dear Simply Guest’s

Booking fee is required to secure your appointments

Your appointments are very important to the team members at Simply Hair & Beauty Lounge. Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request a 50% booking fee for services over £20, any services under will require full amount 48h before your appointment, to secure your appointment, this can be paid though our booking app powered by Fresha, over the phone or in salon. Failing to do so will result in lose of appointment .

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. To reduce this from happening we will send out a reminder 48h before your appointment please be aware if you don’t confirm your appointment and pay the required booking fee you will lose your appointment .

CANCELLATION FEES

Since the services are reserved for you personally, if you fail to give 48 hours’ to cancel or reschedule you appointment you will lose your booking fee or will need to pay full amount

– Less than 48 hours’ notice will result in a booking fee being lost

– ‘No shows’ Will be automatically changed full amount of appointment

– For appointments made within the 24 hour period, a booking fee will need to be paid right away to secure your appointment

The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled.  Our aim is to provide you with an excellent level of service and our policies help us to achieve this.  Thank you for viewing and supporting our policies criteria.

APPOINTMENT CONFIRMATION EMAIL & TEXT

As a courtesy, we will confirm your appointment by email (48 in advance) and by text (24 hours prior to your appointment date). However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Thank you for your understanding,

Simply Hair & Beauty Lounge

0115 9393797